Amazon’s to Open Whole Foods Market Stores Featuring Cashierless Technology

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This article originally appeared in Presence Marketing’s October 2021 Industry Newsletter

By Steve Hoffman

Whole Foods Market announced on Sept. 8, 2021 that it will open two stores featuring Amazon’s “Just Walk Out” cashierless technology as an option for customers. The stores, expected to open in 2022, will be located in Washington, D.C.’s Glover Park neighborhood and in Sherman Oaks, CA.

According to Whole Foods Market, by using Just Walk Out technology, customers can enter, shop for the items they want, and simply exit the store. Those shopping using Just Walk Out will also have the option to use Amazon One, a fast, convenient, contactless way for people to enter, identify, and pay. If customers prefer, they can also opt to shop using self-checkout lanes or check out at the customer service booth with Whole Foods Market Team Members, the company said.

In a news announcement posted on Amazon’s website, Dilip Kumar, Amazon's VP of Physical Retail and Technology, said the company has engineered its Just Walk Out system, which relies on computer vision, sensor fusion and deep learning, to Whole Foods’ services and assortment. “Customers at these stores will be able to shop stations with self-service fresh-squeezed orange juice and mochi ice cream, while still shopping with the Just Walk Out experience and without adjusting any shopping habits,” he wrote.

“By collaborating with Amazon to introduce Just Walk Out Shopping at these two Whole Foods Market stores, our customers will be able to shop for fresh, thoughtfully sourced products that all meet our unparalleled quality standards, receive exceptional service from our Team Members throughout their shopping trip, and save time by skipping the checkout line,” said John Mackey, Co-founder and CEO of Whole Foods Market.

Though the new cashierless system offers the prospect of labor savings, Kumar noted that the stores using the Just Walk Out system “will employ a comparable number of Team Members as existing Whole Foods Market stores of similar sizes. With Just Walk Out-enabled Whole Foods Market stores, how Team Members in the store spend their time is simply shifting, allowing them to spend even more time interacting with customers and delivering a great shopping experience,” he said.